Last Updated: March 28, 2026

Pran Hospital (“we”, “our”, “us”) operates the Pran Service mobile application.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Employee ID / User Code
  • Name
  • Phone number
  • Email address

b. Usage Data

  • App usage activity
  • Service requests submitted
  • Device information (IP address, device type)
2. How We Use Your Information
  • Manage employee service requests
  • Route requests to respective departments
  • Improve app performance and user experience
  • Communicate important updates
3. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share data only:

  • With internal departments for processing requests
  • When required by law or legal obligations
4. Data Retention

We retain user data only for as long as necessary to provide our services and fulfill operational and legal requirements.

User data is typically retained for 12 months after the last activity, unless a longer retention period is required by law.

5. Data Deletion

Users have the right to request deletion of their personal data.

To request deletion:

Upon receiving a request, we will delete your data within 7 working days, unless retention is required for legal purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

7. User Rights
  • Access their data
  • Request correction of inaccurate data
  • Request deletion of their data
8. Third-Party Services

We do not use third-party services that collect personal data, except essential services required for app functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Pran Hospital
Oruvathilkotta, Anayara,
Thiruvananthapuram
Email: info@pranhospital.com
Phone: 0471 310 1111